Chargeback Analysis and Recovery

  • Data entry of customer deductions from receipts or notifications from financial institutions.
  • Sort chargebacks by reason codes established after consultation with client.
  • Correspond with client's customers and or financial institutions of all relevant documentation supporting chargebacks.
  • Create a compliance register by customer's client as to reasons for valid chargebacks.
  • Communicate with client's customer's Accounts Payable Department requesting additional documentation.
  • Aggressively seek chargeback recovery from client's customers. Develop personal relationships with Accounts Payable Department personnel and attend any workshops or seminars relating to compliance.
  • Create a debit note to either the warehouse, supplier or client's own department responsible for a valid chargeback.
  • Periodic meeting with client to review all outstanding chargebacks and obtain authorization to write-off chargeback.

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